Updated on June 13, 2025
Updated on June 13, 2025
Privacy policy
At Lylo Health, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your institutional and personal information when you use our services.
At Lylo Health, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your institutional and personal information when you use our services.
Information we collect
We collect the following information when you use Lylo Health:
Authorized user details: Names, email addresses, and roles of hospital staff accessing the platform.
Institutional data: Administrative logs, workflow metrics, and operational bottlenecks shared to deploy agents.
System usage: Information on how your team interacts with our agents and dashboard.
Device and connection information: IP addresses, browser types, and access logs for security auditing.
We collect the following information when you use Lylo Health:
Authorized user details: Names, email addresses, and roles of hospital staff accessing the platform.
Institutional data: Administrative logs, workflow metrics, and operational bottlenecks shared to deploy agents.
System usage: Information on how your team interacts with our agents and dashboard.
Device and connection information: IP addresses, browser types, and access logs for security auditing.
How we use your information
We use your information to:
Deploy and manage agents: Coordinate administrative support tailored to your hospital’s needs.
Optimize operations: Analyze bottlenecks to improve hospital efficiency and system capacity.
Improve our services: enhance the performance and intelligence of our administrative agents.
Provide support: Offer customer service and send relevant updates or alerts.
We use your information to:
Deploy and manage agents: Coordinate administrative support tailored to your hospital’s needs.
Optimize operations: Analyze bottlenecks to improve hospital efficiency and system capacity.
Improve our services: enhance the performance and intelligence of our administrative agents.
Provide support: Offer customer service and send relevant updates or alerts.
How we share your information
We do not sell your data. We only share it with:
Trusted service providers: Third-party vendors that help us operate our platform (e.g., cloud hosting, security monitoring).
Compliance and legal authorities: If required by law or to comply with healthcare regulations.
We do not sell your data. We only share it with:
Trusted service providers: Third-party vendors that help us operate our platform (e.g., cloud hosting, security monitoring).
Compliance and legal authorities: If required by law or to comply with healthcare regulations.
Data security
We use enterprise-grade encryption and follow strict security protocols to protect your institutional data. We ensure that our administrative agents operate within secure, authorized environments to maintain confidentiality and integrity.
We use enterprise-grade encryption and follow strict security protocols to protect your institutional data. We ensure that our administrative agents operate within secure, authorized environments to maintain confidentiality and integrity.
Your rights
You may:
Request access to the data we hold about your institution or account.
Correct or update inaccurate information.
Request deletion of data, subject to legal and regulatory retention requirements.
You may:
Request access to the data we hold about your institution or account.
Correct or update inaccurate information.
Request deletion of data, subject to legal and regulatory retention requirements.
Changes to this policy
We may update this policy to reflect changes in our services or the law. We will notify you of significant changes.
We may update this policy to reflect changes in our services or the law. We will notify you of significant changes.
Contact us
If you have questions or concerns, please email us at help@lylohealth.com
If you have questions or concerns, please email us at help@lylohealth.com